Android App Guide

The DibalasAI Android App is specifically designed to allow the chatbot to reply to messages automatically through notifications coming into your phone. This solution is very practical if you use regular messaging apps (such as WhatsApp Personal/Business or regular Messenger) without official API integration.

1. Installing the App

1. Open the Google Play Store on your Android phone.
2. Search for the app using the keyword DibalasAI.
3. Tap the Install button to download and install the app on your device.

2. Sign In or Register an Account

To connect the app with your dashboard, please log in using the same account.

• Sign In with Google (Recommended): Tap the "Sign in/Register with Google" button to log in quickly using the Google account active on your phone.
• Sign In with Manual Email: If you use manual credentials, tap "Sign in with email", Enter your registered email and password. If you don’t have an account yet, please click “Register here” Enter the email address you want to register in the Email field. Create a secure password and enter it in the Password field, then retype the exact same password in the Confirm Password field. Click the “Register” button to complete the account creation process. After your registration is successful, you will receive a verification email sent to your email address. Open the email, then click the verification link to activate your account. After the verification process is successful, return to the login page, then sign in using the credentials you have just created. After successfully logging in, you will be directed to the homepage. Note: If your account has not been previously verified, after clicking the "Login" button you will be redirected to the email verification page. On that page, you can resend the verification link. The verification link will be sent to your email address. After clicking the link and successfully completing the verification process, you will be able to log in immediately.

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3. Selecting or Creating a Chatbot

After successfully logging in, you will be directed to the Home page.

1. Tap the Select Chatbot button.
2. If you have never created a chatbot on the web dashboard, this list will be empty. You can create one directly from the app by tapping the Create Chatbot button.
3. Chatbot Creation Steps (Optional if you don't have one):
   • Profile: Fill in the name, role, and greeting message of the chatbot. After that, press ‘Continue.’
   • System Prompt: Determine the language, customer greeting, and tone of voice. After that, press ‘Continue.’
   • Knowledge Base: Upload documents (PDF) containing your business information. Once the upload is successful, click ‘Continue’ to save your file. If you don't want to add a knowledge base yet, you can skip the KB upload step and proceed to the next page.
   • Tap Start using your chatbot. Your chatbot is now ready to use! After successfully creating a chatbot, you will be on the homepage. Click ‘Select Chatbot’ to view the list of your chatbots.

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4. Activating the Auto-Reply Feature (Important)

In order for the chatbot to reply to messages coming into your phone, follow these steps:

1. On the Home page, Press “Select Chatbot” to view the list of your chatbots. ou can press the ‘Top Up’ button if you want to increase your response quota or chatbot quota. You will be redirected to a website page to purchase a package.

2. Once the chatbot is active, you will see a list of supported messaging apps (e.g., WhatsApp, Messenger, Instagram).

   You can press the ‘Top Up’ button if you want to increase your response quota or chatbot quota. You will be redirected to a website page to purchase a package.

3. Tap the icon of the app you want to activate the auto-reply for (e.g., Messenger).

4. Turn on the toggle for that app.

5. The system will ask for confirmation to activate automatic replies. Select Yes. Below is what it looks like when your chatbot has been successfully activated. The AI will begin responding to notifications from the applications you have selected. To deactivate it, simply press the toggle button again.

For WhatsApp and WhatsApp Business, there is a feature called "Don't reply to saved contacts". When this feature is enabled, the chatbot will only respond to messages from customers who are not saved as contacts on your device. Messages from contacts that are already saved on your device will not receive a reply from the chatbot.

Very Important Note: For the app to work optimally in responding to incoming messages, make sure the DibalasAI app keeps running in the background. In addition, disable the Battery Saver feature specifically for the DibalasAI app in your phone settings so the Android system does not kill the notification reading process.

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5. Other Features in the App

• Changing Chatbot Settings: You can tap the gear icon (Settings) next to the chatbot's name to change the prompt, knowledge, or greeting at any time. Press “Update” to save the changes.
• Billing page: On the second page, you can view your remaining quota, change the language, log out, subscribe to a new plan, or view your purchase history on the invoice page. To subscribe to a new plan, please scroll down until you find the "Buy Package" button."
• Inbox: On the third page, you can configure the inbox. You can take over conversations from the AI, monitor ongoing chats, clear conversation sessions, and more.

  Crucial Note:

Currently, only chatbots with an Android connection will appear in the Android app.

Example:

• User A - Team 1 - Chatbot 1.1 (Android & Instachat connection):
  All messages in Chatbot 1.1 can be managed in the Android app, including messages from both Android and Instachat.
• User A - Team 1 - Chatbot 1.2 (Instachat connection only):
  Users cannot manage Chatbot 1.2 messages in the Android app because Chatbot 1.2 does not have an Android connection. Chatbot 1.2 will not appear in the switch agent filter in the inbox.